Product Frequently Asked Questions

What should I know before purchasing for the first time?

Welcome to Donata Skinfood! We are so excited you are taking the first step to your all-natural, vegan, plant-based hair and skin GLOW. Before you purchase for the first time, know that everyone's skin is different. What works for one person might not work for you the same way. We cannot guarantee any sort of results because we have not had any actual scientific tests done so we can't make any claims.

  • Always stop use if irritation occurs.
  • Avoid contact with eyes.
  • Do not ingest any of the products (outside of Sea Moss)
  • Consult with your doctor before use if pregnant

It’s Skin "food", can I eat my products?

Believe it or not, we have actually gotten this question before. Donata’s products are ALWAYS for external use only. Products can be applied to your whole external body (private areas included), but you never want to consume or insert products.

Do you test on animals?

  • Never. Our products are tested on humans not animals and we make no medical claims on any of our products.

Why is my Hair and Skinfood colored differently?

Because my ingredients are exclusively found in nature, your Skinfood hue may slightly vary. No matter what hue your Skinfood is, you are getting the highest quality product.

Why is my packaging different from the pictures?

Due to global shipping shortages, our packaging supplies are varying.

Our first goal is to make sure you are getting the Skin and Hairfood you love - it’s what’s on the inside that matters! Our bottles may vary from time to time but it is still the Hair and Skinfood you love. Thank you for your understanding and reach out to skintips@donata.co with any questions.

My whipped butter is melted, what do I do?

During the summer season butters may melt during shipping. Each jar is packed with appropriate size butter to accommodate for potential melting. Butters are whipped and will change consistency when melted, this will cause the butter to look less in the jar. You are still getting the same amount of product, however, it will be a different consistency.

What should you do if you receive a melted butter?
Pop your melted butter into the fridge for 15-20 minutes (or until solid) and your butter will become a balm consistency. Use less of this balm than you would the whipped butter for your Skinfood regimen.

Products that might be affected with melted butters:

Which product is best for my skin type?

We have seen Tribe members show AMAZING results with a curated combination of products. For a personalized product recommendation strategy, please DM us over Instagram or email us at skintips@donata.co.

Will my products expire?

Donata Skinfood products have a shelf life of up to 9 months. We hardly ever see Skinfoodie’s products last that long. Our loyal tribe often cycles through their products within two months.

Why can I only order one Irish Sea Moss packet?

100% Organic Irish Sea Moss is one of our most popular internal wellness products. Due to increasing demand, we have seen a spike in purchases. To ensure all Tribe members are able to purchase Sea Moss, there is a limit of two per variant per order.

Do you offer free samples in orders?

Samples are added to all orders while supplies last and are not guaranteed. Donata Skinfood aims to help each customer make the must educated purchase decision before investing in a full size product through samples of our products within orders. You might even get the opportunity to experience new unreleased products within your order.

Do you offer discounts or promotions?

On occasion. If you haven't already, sign up for our email or SMS text list to receive a special discount on your order.

What temperature should my products be stored?

We recommend storing your Hair and Skinfood in a cool, and dry climate. Please avoid getting your butters wet with water.

Are your products vegan and all-natural?

Yes! All products are all-natural, vegan, and plant-based.

"If it doesn't grow from the ground, it's not in my products" - Donata


Still Have A Question?

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Thank you! Please look out for an email response from our team shortly. Thank you for choosing Donata Skinfood.
For product or order related inquiries, please contact skintips@donata.co
For marketing or press related inquiries, please contact marketing@donata.co
For general business inquiries, please contact info@donata.co

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Donata Skinfood Reviews

Let customers speak for us

2387 reviews
93%
(2213)
2%
(57)
2%
(42)
1%
(23)
2%
(52)
A
Vegan Body Scrubs
A.S. (Orlando, US)
My glow secret

People always ask me how i get my Dewey look and it’s this scrub!! I use some in the morning and the hydration it gives lasts ALL DAY. I love how my skin feels after using this. Ive reordered multiple times!

A
Oatmeal Healing Salve
Ash Rehder (Ashland, US)
Get this on your skin!!

I wish I had known about this amazing salve earlier! I have spent the last few years fighting different skin issues and this oatmeal salve is amazing. I have cried happy tears to see my skin healthy and healing. I hope you continue to make is heavenly product💜

M
Pine Tar Soap
Marchana Holliday (Memphis, US)
Best Face Soap Ever

Love this soap! Been a customer since July and will continue to get this product !!

N
Haitian Hair Oil
NICOLE MOODY (Baltimore, US)
Soothe my scalp

I just receive my Black Friday sale purchase and with the weather changing my scalp is loving the moisture.

M
Route Package Protection
Marsha Hunter (Mount Vernon, US)

I never received my items 😩 I would like to give a review once I receive it.

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