We pride ourselves in being #1 in customer service. So much love is poured in every single hand-crafted product that is made. We ask that you show the same love by leaving a feedback about your order. If for any reason you are not 100% satisfied please let us know.
*Donata’s products are ALWAYS for external use only.
*Everyone’s skin is different so please stop use if irritation occurs.
*Avoid contact with eyes.
*Our products are tested on humans not animals and we make no claims on any of our products. We list facts about the ingredients that are in the products, but cannot guarantee any sort of results because we have not had any actual scientific tests done so we can make no claims.
Shipping, Returns and Exchanges
When will my order ship?
Orders are processed once a week. All orders placed by 3pm on Saturdays will ship out the following Saturday. If your item is in backorder it will take longer.
What is your return policy?
No returns, exchanges or cancellations.
If you are not 100% satisfied with your skinfood please contact us within 24 hours of receipt.
How can I find your international delivery policy?
What should I do if my order hasn't been delivered yet?
Track your order with the tracking number provided to you. Please note, at times USPS will not enter the step by step tracking of your product when it leaves Miami. Then miraculously it will show up on the tracking system or better yet on your door step. Please contact us once your timeframe has passed to receive your order.
PLEASE CHECK YOUR MAILBOX BEFORE CONTACTING US REGARDING A MISSING ORDER.
We offer First Class Shipping and Priority Mail to Domestic customers and First Class Shipping to International Customers.
If you need your item expeditiously please contact us to accommodate you. Depending on the size of the order there may be an expedited processing fee.
All items are handmade so please allow 1-2 weeks processing time from date of purchase before your item is shipped. For custom orders please allow 4-6 weeks depending on the order. We will do our very best to process as soon as possible.
Why does my product look different?
All products are handmade in small batches. Each batch can vary in consistency, color and at times a slight difference in size.
What's wrong with my body butter or hair butter?
All body butters and hair butters are whipped. This whipped consistency gives our butters a very light feel. Due to the butters being whipped they are packaged in larger jars to hold the butters.
During the summer season butters may melt during shipping. Each jar is packed with appropriate size butter. Butters are whipped and will change consistency when melted, this will cause the butter to look less in the jar. Same amount different consistency same great benefits and feel.